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InDaily recently reported on the mental health impacts for some of the more than one million Australians trying to navigate and live within the welfare system. Today, we report on the toll taken on outsourced Centrelink call centre workers. Four contractors speak up about life at the other end of the line.
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Planned cuts to JobSeeker and related payments will cost South Australia’s economy $1.6 billion and 13,200 full-time jobs over the next two years, according to a report commissioned by the Australian Council of Social Service.
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Low-income earners trying to submit Family Tax Benefit non-lodgement forms at the end of the financial year have been left confused and frustrated due to an online Centrelink glitch – despite the department claiming to have fixed the problem.
UPDATED: The growing number of older Australians being forced onto income support has prompted calls for the Federal Government to step in, amid fears many may never find sustainable work again in the wake of the coronavirus pandemic.
Hundreds of welfare recipients, who expected to receive their first temporary coronavirus supplement on Monday, have been left confused after discovering the increased payment won’t start until their next reporting period.
The Federal Government says a Centrelink “glitch” which alarmed Newstart recipients by showing cuts to payments by hundreds of dollars has been fixed, as tens of thousands of people are moved to a new welfare payment scheme this week.
