Adelaide family members have confirmed Lisa Dallow has been found alive, and are trying to confirm details of her condition.

Husband Gavin Brian Dallow and daughter, St Aloysius College Year Nine student  Zoe Hosking, remain unaccounted for.

“A Year 9 student from St Aloysius College (SAC) in Adelaide, Zoe Hosking and her family are missing on White Island, NZ, following yesterday’s volcanic eruption,” a spokesperson for the college said this morning. 

“Information is scant at this time but SAC is now seeking to provide preliminary advice to the school community.”

The Red Cross listed the Adelaide residents as missing.

New Zealand authorities say five people have been confirmed dead in the tragedy.

It’s believed up to three of those people are Australians, although this has not been confirmed.

Some 34 people, including 13 Australians, were rescued and taken to hospital suffering burns.

Of these, 31 remain in hospital while three have been discharged.

Two tour groups, comprising 47 people, were on the island – some by the crater, others making their way down – at the time of the eruption, 11:41am yesterday Adelaide time, sending up a huge plume of ash and steam 3600m into the sky.

The tourists are from Australia, the US, Britain, China and Malaysia; many came from the cruise liner Ovation of the Seas which was sailing from Sydney to Auckland.

An Adelaide couple still aboard the ship spoke to InDaily about the tragedy today.

SALIFE creative director Jason Hamer and his wife Philipa are on a family holiday with their two young daughters and their grandmother.

Philipa said they did not go on the cruise’s White Island tour, and were on their way back from a land tour when several ambulances sped past their bus.

“As we were heading back we saw about three or four ambulance vehicles going past us – rescue vehicles – and every time one went past the bus driver made comment about ‘gosh that really isn’t good’,” said Philipa.

“It was kind of getting – ‘oh shit, that’s really not good at all’ – the more that were going past. It didn’t even register that we had people (from the cruise ship) there and that we were that close.”

“And it was only then when we were walking back towards going through customs and back onto the ship that one person in our cruise party said to me, it could be up to 20 people from our ship on the island – and they were talking about fatalities.”

An Ovation of the Seas cruise ship flyer describes the White Island tour. Photo: Philipa and Jason Hamer / InDaily

As soon as they returned to the ship, the Hamers read early online reports of the tragedy.

“Half of the people didn’t know on the ship – word just started to spread around until the captain made his first announcement,” said Philipa.

The pair said the passengers were being offered counselling and the captain made regular updates, although the information able to be disclosed was limited.

They said the mood on the ship is sombre and that their 10-year-old daughter was feeling frightened.

“The little one who’s 10 years old, she was pretty scared last night,” said Jason.

“She was just trying to find out all the information on the news.

“We turned the news off because she was getting upset. Scared for the people that are missing, but also the realisation that, you know – lucky it wasn’t us that were there – lucky our family’s safe.”

The Ovation of the Seas cruise ship. Photo: Philipa and Jason Hamer / InDaily

“From the other side of the ship we can actually see (White) Island but we never saw any of the smoke or ash,” said Philipa.

“We don’t really know at this stage of what’s happening next – the captain’s due to have his next announcement at 6:30pm.

“Apparently all of the family members that they know that are affected … have all been taken off the ship and put up in a hotel.”

Here is the Red Cross list of other Australians listed as missing this morning. Some may still be in hospital, some may be unaccounted for and some may be safe but not yet able to contact the Red Cross or others to notify their status.

Queensland
Robert Rogers, 78, Herberton, Queensland
Maree Fish, 46, Brisbane
Amy Miall, 30, Brisbane

New South Wales

Maureen Jones, 68, Bathurst NSW

Jason David Griffiths, 33, Coffs Harbour, NSW
Karla Michelle Mathews, 32, Coffs Habour, NSW
Richard Aaron Elzer, 32, Coffs Harbour

Alison Harris, 52, Newcastle, NSW

Anthony Langford, 51, North Sydney
Jesse Landford, 18, North Sydney
Winona Langford, 17, North Sydney

Kristine Langford, age not given, Australia (believed North Sydney)
Gary Woolley, age not given, Sydney

Jane Murray, 56, Sydney
Marion London, 56, Sydney
Sheree Toope, 31, Sydney

Mathew Thomas, 31, Tamworth NSW

Victoria

Stuart Raymond Trott, 45, Melbourne

Australia (no state named)
Jessica Richards, 20, Australia
Julie Richards, 47, Australia
Martin Hollander, 48, Australia
Susan Maree Cole, no other details, Australia

The full missing persons list is available here.

InDaily and SALIFE are both published by Solstice Media.

– with AAP.