Speaking up: Life at the other end of Centrelink phone calls

InDaily recently reported on the mental health impacts for some of the more than one million Australians trying to navigate and live within the welfare system. Today, we report on the toll taken on outsourced Centrelink call centre workers. Four contractors speak up about life at the other end of the line.

Offline overseas call centres prompt surge of complaints

Australian internet customers being unable to contact their provider’s overseas call centres during pandemic shutdowns have prompted a big rise in the number of complaints to the Telecommunications Industry Ombudsman.

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Westpac to return overseas call centre jobs to Australia

Westpac says it will bring back around 1,000 call centre jobs to Australia from overseas to meet growing demand for customer assistance due to the coronavirus pandemic.