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Your views: on development, spin, exemptions and Centrelink call centres

Reader contributions

Today, readers comment on city heritage, bureaucratic PR, a travel exemptions error, and privately outsourced Centrelink call centre staff being told to say they work for the government department that is their client.

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Commenting on the story: The music is over as John Reynolds makes way for residential towers

Whilst the design of the proposed Cullinan is quite nicely done, it is a shame that this little gem hiding behind John Reynolds Music is to be demolished and lost forever.

Photo supplied

How good could the city be if developments such as this actually revealed our hidden heritage like this. I wonder whether they even knew it was there.

It is also unfortunate that thanks to John Rau’s capital city DPA that  this very tall building rises straight up from the footpath. Sure, there is a red brick podium element but there is no setback to the tower element as the same developers have done at the Central Market Arcade development, thanks to my moved Guiding Principle for a 12m tower setback.

The same could have been done here and created a communal terrace above a podium of human scale incorporating this delightful building facing north looking over the square with a pool perhaps.

This goes to show why it is so important to have plot ratio floor area controls and defined podium tower setbacks required for this form of development as in the absence of such rules no developer like this will forgo potential apartment floor area to achieve better outcomes such as this. Sandy Wilkinson, former Adelaide city councillor

Commenting on the story:“Tackling the bow-wave”: Bureaucracy’s PR plan revealed

Perhaps a greater focus on what they are doing and how long it takes would be a better place to start, than what or how they tell us about those things? – John Irving

Commenting on the story: “There is no rationale”: SA Health boss in the dark about Port Adelaide exemptions

Oh for goodness sake. This is not a scandal. In the real world this is what we call ‘a mistake’ It was quickly detected and rectified and no harm occurred. It resulted in a system improvement to prevent it happening again, otherwise know as ‘learning from your mistakes’.

Just let people concentrate on doing their best to keep us safe and stop politicising things or creating public sensitivities when there should be none. It results in distractions at best, and bad decisions at worst. Just ask Victoria and the US. – James Sage

Commenting on the story: Speaking up: Life at the other end of Centrelink phone calls

That is very disappointing that the Govermment is using other companies to answer the calls to Centrelink. I am shocked and now will make sure I talk to the government worker, not a person from a call centre company. 

I feel sorry for all those people who are made to undertake tasks they are not trained for, especially as they affect other people’s lives. The lower payment as well as lack of proper support and training cannot be put against the call centre companies, but against government, as they accept this. 

In early Covid times, when suddenly demand grew so much, it was possible to offer government positions to people and train them well, instead of using call centres that simply are not up for such tasks.

Thank you for the article. It was eye-opening to read it. – Agnieszka swiatlowska 

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